Terms of Service

1. Scope of Services

Tidal Wave Customs (“the Company,” “we,” “our,” or “us”) provides professional boat wrapping services, including design, printing, installation, and removal of vinyl wraps as well as protective solutions such as tint, marine protection film, and ceramic coating (“Services”). The term “wrap(s)” encompasses any vinyl (including real gold & silver vinyl, metallic/ chrome vinyl, and/or printed vinyl) material used for the project. By engaging our services, you (“the Client,” “you,” or “your”) agree to the following terms and conditions.

2. Estimates and Quotes

• Estimates and quotes can be provided either verbally or in written form. Written quotes supersede verbal estimates in the event of any discrepancy.

• All estimates are valid for 30 days from the date of issue, unless otherwise specified.

• Estimates and quotes may be subject to change based on and not limited to the availability of products, scheduling, scope of work, location of installation, etc. Any changes in pricing will be discussed and agreed upon before proceeding.

• Additional work not listed in the initial estimate (e.g., surface repairs, cleaning, or old wrap removal) will incur extra charges.

3. Design Deposit and Approval

• The design deposit is a non-refundable, non-transferable fee that goes towards the final price of the specified project.

• Includes up to 6 proofs — 4 design options per round, 24 options total.

• Additional revision rounds available at $100 each.

• The fee is not art licensing; all art and proofs remain property of Tidal Wave Custom until client has paid in full.

• Clients must review and approve all design proofs in writing before production.

• Tidal Wave Customs is not responsible for errors (including spelling, color, or layout) after proof approval.

• Although we do our best to match the proof exactly, due to variations in lighting and screen displays, color shades on the finished product may differ slightly from the digital proof.

• Trademarks & Copyrights: Reproduction, in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the client to obtain said permission. We are not responsible for obtaining permission and assume prior permission has been obtained by the client before the request has been submitted. The client assumes liability for patent and copyright infringement when designs are made to their specifications.

4. Material Deposits and Payments

• A non-refundable & non-transferable 60% deposit is required to book your project and secure materials which will then be applied to the final balance of the project.

• No further work will continue on your project until this deposit has been received. Delays in making this deposit will affect installation scheduling and timelines.

• If changes are requested throughout the process, Tidal Wave Customs reserves the right to collect the additional deposit needed for production.

• The remaining 40% balance is due on the date of the completion of the project. Final balances will be sent to the client via our electronic billing system or email.

• Accepted payment methods include cash, check, credit/debit, PayPal, or wire transfer via our electronic billing software and/or bank account. You may be requested to provide a credit card authorization form to ensure final payment.

• Failure to pay in full may result in withholding materials, late fees, removal of the wrap or films, or legal collection efforts.

5. Scheduling and Delays

• Installation dates are confirmed after the deposit, design approval, and/or materials are received.

• Project deadlines are considered and are proactively worked on to meet the provided timeframe but are not guaranteed if other factors arise (client design approvals, boat preparation not completed, delay in materials, etc.).

• Tidal Wave Customs is not responsible for delays caused by weather, material shortages, shipping issues, or other circumstances beyond our control.

• If the Client postpones the project for more than 30 days, the deposit may be forfeited unless otherwise discussed in writing.

6. Installation Preparation

• Industry standard installation prep includes an acetone or alcohol wipe of the surface. The boat must be clean, dry, and free of wax, oil, oxidation, or debris before installation unless otherwise discussed.

• Failing to properly prepare your boat before installation may result in additional charges. If your boat is not ready, we reserve the right to charge you a wash fee of $250 and/or an oxidation removal fee of $800. Glue removal starts at $500 per hour. If you choose to decline the above-mentioned fees, we reserve the right to charge you a Service Interruption Fee, as described in the cancellation section.

• We are not responsible for wrap failure resulting from poor surface preparation or pre-existing paint conditions.

7. Installation

• In case of inclement weather and we are unable to conduct the installation; we will work with the client on rescheduling the install.

• We do our best to eliminate external factors, but outdoor and on-site installations are subject to contaminants beyond our control, and we cannot be responsible for such.

• Tidal Wave Customs is not liable for paint damage, oxidation, or imperfections revealed during installation and/or removal and disclaims all warranties related to surface or paint damage upon installation and/or removal. The process of applying vinyl wraps or films can sometimes damage the finish of the boat; this is an industry standard.

8. Warranty

• Tidal Wave Customs provides a 1-year limited warranty on installation workmanship. If preventative measures are taken and the proper methodology is used, it is reasonable to expect a wrap to last an average of 3-5 years.

• Material warranties are provided by the manufacturer and may vary by brand. Defects in the materials may be covered by the manufacturer, but labor costs to rectify such issues will be discussed beforehand.

• Any damage to or imperfections in the wrap must be reported to Tidal Wave Customs within 24 hours.

• The warranty does not cover:

o Damage from accidents, misuse, or neglect.

o Exposure to harsh chemicals, saltwater corrosion, or improper cleaning methods.

o Peeling, fading, or bubbling due to environmental conditions or unauthorized modifications.

o Use of boat after damage was reported (High speeds and/or inclement sea conditions can increase damage to the vinyl wrap).

• Warranty claims must be submitted in writing with photos of the issue for evaluation. If the boat is outside of a 100 miles radius from North Palm Beach, FL then any cost related to travel will be covered by the client.

• All fees associated with repairs are at the customer's expense. Tidal Wave Customs is not responsible for haul out or storage fees.

9. Cancellations and Refunds

• Cancellations made within 7 days of the scheduled installation date will result in forfeiture of the deposit unless otherwise discussed. Tidal Wave Customs reserves the right to charge a 20% cancellation charge calculated to the total amount of the invoice excluding tax.

• Custom-printed materials are non-refundable once production has begun.

• Refunds, if granted, are at the sole discretion of Tidal Wave Customs.

10. Liability

• Tidal Wave Customs is not responsible for loss or damage to the boat, personal property, or accessories beyond the scope of installation.

• In no event shall Tidal Wave Customs be liable for indirect, incidental, or consequential damages.

11. Ownership and Use of Designs

• All design concepts, artwork, and files remain the property of Tidal Wave Customs until paid in full.

• The Company reserves the right to photograph and display images of completed project for marketing and portfolio purposes unless otherwise requested in writing by the Client.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes shall be handled exclusively in the courts of the State of Florida.

Marine Detailing (One Time)

These Terms govern the marine detailing membership between Tidal Wave Customs LLC (“Tidal Wave,” “we,” “us”) and the enrolling member (“you,” “Member”). By enrolling in a membership plan, providing a payment method, or approving these Terms by email or other electronic means, you agree to the following.

1. Service & Scope

Your service is the package you selected (Tide Clean, Wave Restore, or Ocean Shield) and includes only the work listed on your written estimate or booking confirmation. Service is performed at the marina, slip, or address on file. You are responsible for providing safe, lawful, and timely access to the vessel; including keys, gate/dock codes, and slip access; at the scheduled appointment. This is a single, one-time service and does not create a membership, recurring plan, or ongoing service obligation.

2. Estimates, Add-Ons & Pricing

Your quoted price is based on the vessel length, type, and condition described to us at booking and/or our boat assessment. If the vessel’s actual size or condition differs materially ; heavy oxidation, extensive staining, biological growth, or other conditions requiring additional labor or product; we will notify you and provide a revised price before performing the extra work. Any add-on services you approve on-site are billed in addition to your base package.

3. Payment in Full

Payment for your selected service is due in full, in advance, to reserve your appointment; there is no deposit or partial-payment option. Your service is performed only after payment has been received in full. By providing a payment method, you authorize Tidal Wave Customs to charge the full service fee, plus applicable taxes, at the time of booking, and to charge any add-on services you approve on-site. You confirm you are an authorized holder of the payment method.

4. Failed or Declined Payments

If a payment is declined, we may re-attempt the charge, and the service or its completion may be paused until payment clears. A declined-payment fee of $35 may apply. Any balance unpaid for 10 days may be referred for collection.

5. Rescheduling & Cancellation

Need to move your appointment? Give us at least 48 hours’ notice before your scheduled time and we’ll rebook the next available slot. Cancellations or reschedules made inside 48 hours, or an appointment missed because safe access was not provided, are treated as rendered and are non-refundable unless otherwise discussed. Marine detailing is weather-dependent: for safety we may reschedule, and weather-related reschedules carry to the next available date with no penalty to either party.

6. Refunds

Except where required by law, service fees are non-refundable once payment is made and your appointment is reserved. If we cancel and are unable to rebook within a reasonable time, we will refund your payment in full. Once a service has been performed, fees for that service are non-refundable; your remedy for any concern is described in Section 7.

7. Service Concerns & Escalation

We stand behind the quality of our work. If you are not satisfied with a completed service, contact us at info@tidalwavecustoms.com/ (561) 202-6705 within 72 hours describing the concern. We will review and, where warranted, re-perform the affected service at no charge as our first remedy. Concerns not resolved at that stage escalate to the Client Experience Manager and then to management, with a response target of 2 business days.

8. Vessel Condition & Liability

You represent that the vessel is sound and seaworthy. We are not responsible for pre-existing damage, oxidation, gelcoat or clear-coat failure, prior improper repairs, or conditions that were disclosed or reasonably discoverable before service. To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.

9. Governing Law

These Terms are governed by the laws of the State of Florida, and venue for any dispute lies in Palm Beach County, Florida. If any provision is found unenforceable, the remaining provisions stay in full effect.

10. Electronic Acceptance & Binding Agreement

You agree that replying to approve, confirm, or accept these Terms by email, or otherwise indicating acceptance electronically, booking the service, or providing a payment method; constitutes your electronic signature and forms a legally binding contract between you and Tidal Wave Customs, enforceable to the same extent as a handwritten signature under the U.S. E-SIGN Act and Florida’s Uniform Electronic Transaction Act. You consent to receive these Terms, billing notices, and related communications electronically.

Marine Detailing Membership

1. Membership & Services

Your plan (Shoreline, Tidewater, or Bluewater) entitles you to the services and service cadence listed on your selected plan. Services are performed at the marina, slip, or address on file. You are responsible for providing safe, lawful, and timely access to the vessel; including keys, gate/dock codes, and slip access at each scheduled appointment.

2. Payment in Advance

Membership is billed in advance of each service cycle. The full plan fee for the upcoming cycle is charged on your billing date, and services for that cycle are performed only after payment is received.

3. Automatic Payment Authorization (Autopay)

By enrolling, you authorize Tidal Wave Customs to automatically charge your designated credit/debit card or bank account (ACH) on a recurring basis for all membership fees, applicable taxes, and any add-ons you approve, on each billing date, until you cancel under Section 6. You confirm you are an authorized holder of the payment method. This authorization will remain in effect until you revoke it by giving written notice to info@tidalwavecustoms.com at least 10 days before the next billing date. Revoking autopay does not cancel your membership or waive fees already due; membership fees remain payable by another accepted method.

4. Failed or Declined Payments

If a scheduled payment is declined, we may re-attempt the charge, and service may be paused until payment clears. A declined payment fee of $35 may apply. Balances unpaid for 10 days may result in suspension or termination of your membership and referral of the outstanding balance for collection.

5. Rescheduling

Need to move an appointment? Give us at least 48 hours’ notice before your scheduled time and we will rebook the next available slot within your cycle. Requests made inside 48 hours, or an appointment missed because safe access was not provided, are treated as rendered and are non-refundable unless otherwise discussed. Marine detailing is weather-dependent: for safety we may reschedule, and weather-related reschedules carry to the next available date with no penalty to either party.

6. Cancellation & Renewal

Memberships run on a month-to-month basis and automatically renew each cycle until cancelled. You may cancel at any time by giving written notice to info@tidalwavecustoms.com at least 10 days before your next billing date. Cancellation stops future charges; it does not refund fees already billed or prepaid for the current cycle. Any services completed or already scheduled within a paid cycle will be honored.

7. Refunds & Unused Services

Except where required by law, membership fees are non-refundable. Prepaid services not used within a cycle do not roll over unless your plan expressly states otherwise.

8. Service Concerns & Escalation

9. Vessel Condition & Liability

10. Price Changes

We may adjust membership pricing with at least 30 days’ written notice before the change takes effect on your next billing cycle. Continued membership after that date constitutes acceptance of the new pricing.

11. Governing Law

12. Electronic Acceptance & Binding Agreement

You agree that replying to approve, confirm, or accept these Terms by email, or otherwise indicating acceptance electronically, enrolling, or providing a payment method constitutes your electronic signature and forms a legally binding contract between you and Tidal Wave Customs, enforceable to the same extent as a handwritten signature under the U.S. E-SIGN Act and Florida’s Uniform Electronic Transaction Act. You consent to receive these Terms, billing notices, and related communications electronically.