Terms of Service

1. Scope of Services

Tidal Wave Customs (“the Company,” “we,” “our,” or “us”) provides professional boat wrapping services, including design, printing, installation, and removal of vinyl wraps as well as protective solutions such as tint, marine protection film, ceramic coating, and Liquid Glass (“Services”). The term “wrap(s)” encompasses any vinyl (including real gold & silver vinyl, metallic/ chrome vinyl, and/or printed vinyl) material used for the project. By engaging our services, you (“the Client,” “you,” or “your”) agree to the following terms and conditions.

2. Estimates and Quotes

• Estimates and quotes can be provided either verbally or in written form. Written quotes supersede verbal estimates in the event of any discrepancy.

• All estimates are valid for 30 days from the date of issue, unless otherwise specified.

• Estimates and quotes may be subject to change based on and not limited to the availability of products, scheduling, scope of work, location of installation, etc. Any changes in pricing will be discussed and agreed upon before proceeding.

• Additional work not listed in the initial estimate (e.g., surface repairs, cleaning, or old wrap removal) will incur extra charges.

3. Design Deposit and Approval

• The design deposit is a non-refundable, non-transferable fee that goes towards the final price of the specified project.

• The fee is not art licensing; all art and proofs remain property of Tidal Wave Customs until client has paid in full.

• Clients must review and approve all design proofs in writing before production.

• Tidal Wave Customs is not responsible for errors (including spelling, color, or layout) after proof approval.

• Although we do our best to match the proof exactly, due to variations in lighting and screen displays, color shades on the finished product may differ slightly from the digital proof.

• Trademarks & Copyrights: Reproduction, in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the client to obtain said permission. We are not responsible for obtaining permission and assume prior permission has been obtained by the client before the request has been submitted. The client assumes liability for patent and copyright infringement when designs are made to their specifications.

4. Material Deposits and Payments

• A non-refundable & non-transferable 60% deposit is required to book your project and secure materials which will then be applied to the final balance of the project; if the project exceeds $3,000. If it is $3,000 or below, the full amount is required before production.

• No further work will continue on your project until this deposit has been received. Delays in making this deposit will affect installation scheduling and timelines.

• If changes are requested throughout the process, Tidal Wave Customs reserves the right to collect the additional deposit needed for production.

• The remaining 40% balance is due on the date of the completion of the project. Final balances will be sent to the client via our electronic billing system or email.

• Accepted payment methods include cash, check, credit/debit, PayPal, or wire transfer via our electronic billing software and/or bank account. You may be requested to provide a credit card authorization form to ensure final payment.

• Failure to pay in full may result in withholding materials, late fees, removal of the wrap or films, or legal collection efforts.

5. Scheduling and Delays

• Installation dates are confirmed after the deposit, design approval, and/or materials are received.

• Project deadlines are considered and are proactively worked on to meet the provided timeframe but are not guaranteed if other factors arise (client design approvals, boat preparation not completed, delay in materials, etc.).

• Tidal Wave Customs is not responsible for delays caused by weather, material shortages, shipping issues, or other circumstances beyond our control.

• If the Client postpones the project for more than 30 days, the deposit may be forfeited unless otherwise discussed in writing.

6. Installation Preparation

• Industry standard installation prep includes an acetone or alcohol wipe of the surface. The boat must be clean, dry, and free of wax, oil, oxidation, or debris before installation unless otherwise discussed.

• Failing to properly prepare your boat before installation may result in additional charges. If your boat is not ready, we reserve the right to charge you a wash fee of $250 and/or an oxidation removal fee of $800. Glue removal starts at $500 per hour. If you choose to decline the above-mentioned fees, we reserve the right to charge you a Service Interruption Fee, as described in the cancellation section.

• We are not responsible for wrap failure resulting from poor surface preparation or pre-existing paint conditions.

7. Installation

• In case of inclement weather and we are unable to conduct the installation; we will work with the client on rescheduling the install.

• We do our best to eliminate external factors, but outdoor and on-site installations are subject to contaminants beyond our control, and we cannot be responsible for such.

• Tidal Wave Customs is not liable for paint damage, oxidation, or imperfections revealed during installation and/or removal and disclaims all warranties related to surface or paint damage upon installation and/or removal. The process of applying vinyl wraps or films can sometimes damage the finish of the boat; this is an industry standard.

8. Warranty

• Tidal Wave Customs provides a 1-year limited warranty on installation workmanship. If preventative measures are taken and the proper methodology is used, it is reasonable to expect a wrap to last an average of 3-5 years.

• Vinyl material warranties are provided by the manufacturer and may vary by brand. Defects in the materials may be covered by the manufacturer, but labor costs to rectify such issues will be discussed beforehand.

• Any damage to or imperfections in the wrap must be reported to Tidal Wave Customs within 24 hours.

• The warranty does not cover:

o Damage from accidents, misuse, or neglect.

o Exposure to harsh chemicals, saltwater corrosion, or improper cleaning methods.

o Peeling, fading, or bubbling due to environmental conditions or unauthorized modifications.

o Use of boat after damage was reported (High speeds and/or inclement sea conditions can increase damage to the vinyl wrap)

• Warranty claims must be submitted in writing with photos of the issue for evaluation. If the boat is outside of a 100 miles radius from North Palm Beach, FL then any cost related to travel will be covered by the client.

• All fees associated with repairs are at the customer's expense. Tidal Wave Customs is not responsible for haul out or storage fees.

9. Cancellations and Refunds

• Cancellations made within 7 days of the scheduled installation date will result in forfeiture of the deposit unless otherwise discussed. Tidal Wave Customs reserves the right to charge a 20% cancellation charge calculated to the total amount of the invoice excluding tax.

• Custom-printed materials are non-refundable once production has begun.

• Refunds, if granted, are at the sole discretion of Tidal Wave Customs.

10. Liability

• Tidal Wave Customs is not responsible for loss or damage to the boat, personal property, or accessories beyond the scope of installation.

• In no event shall Tidal Wave Customs be liable for indirect, incidental, or consequential damages.

11. Ownership and Use of Designs

• All design concepts, artwork, and files remain the property of Tidal Wave Customs until paid in full.

• The Company reserves the right to photograph and display images of completed project for marketing and portfolio purposes unless otherwise requested in writing by the Client.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes shall be handled exclusively in the courts of the State of Florida.